Strategic Experience Leadership Opportunity

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time
Job Description

We are seeking an experienced Principal Experience Designer to join our dynamic team at Westpac Group.

About the Role

This is a 12-month max term role located in Barangaroo, offering a hybrid work from home and office arrangement. As a Principal Experience Designer, you will play a pivotal role within Journey Borrow, collaborating with stakeholders and delivery teams to ensure regulatory commitments are met while maintaining exceptional customer experience.

About You

To excel in this role, you will have 7+ years of experience in digital product design with strong UX capabilities, including experience leading initiatives and mentoring individual UX practitioners. You will be able to work collaboratively with cross-functional stakeholders, including senior leaders and delivery teams, and possess a proven ability to work autonomously on strategic initiatives in ambiguous or changing environments.

Responsibilities
  • Mentoring and inspiring junior team members to grow their expertise and confidence.
  • Engaging senior leaders to shape outcomes for complex and high-priority portfolios.
  • Collaborating with Service Design Leads to translate visions into actionable roadmaps and detailed scenarios.
  • Embedding within Financial Crime squads to influence roadmaps and drive customer-focused solutions.
  • Facilitating workshops and co-design sessions to define problems and drive ideation.
  • Leading UX research initiatives, analysis, and synthesis to gain actionable insights.
  • Driving engagement with the design systems team for continuous improvement.
  • Actively contributing to knowledge sharing within Westpac's design community.
What We Offer

As a Principal Experience Designer at Westpac Group, you will enjoy a flexible and collaborative work environment, opportunities for career growth, and the satisfaction of driving meaningful customer outcomes. Our estimated salary range for this role is $180,000 - $220,000 per annum, depending on your level of experience.

About Us

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac Group, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

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