Medical Front Desk Coordinator

3 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Front Desk Medical Role

We are seeking a skilled and empathetic individual to join our front desk team as a Medical Receptionist.

  • The successful candidate will be responsible for managing phone enquiries in a timely, professional, and confidential manner.
  • They will also provide exceptional customer service to patients and referrers, ensuring a positive experience at our clinic.

This is an outstanding opportunity for someone who is eager to learn, driven, resilient, and possesses a strong customer service background.

About the Role

The Medical Receptionist will play a critical role in scheduling appointments, issuing invoices/receipts, and processing Medicare rebates.

  • They will work closely with our medical team to ensure seamless communication and coordination.
  • Our ideal candidate will have excellent time management and organisational skills, with a high level of attention to detail and confidentiality.

We offer a dynamic team environment, attractive remuneration, and benefits, including paid parental leave. Our team is committed to professional development and education, and we encourage growth and opportunities for advancement.

Key Responsibilities
  • Manage all phone enquiries in a timely, professional, and confidential manner
  • Provide exceptional customer service to patients and referrers
  • Schedule appointments and manage patient registrations
  • Issue invoices/receipts and process Medicare rebates
  • Ensure the reception and waiting area is clean and presentable at all times
What We Offer
  • A dynamic team environment
  • Attractive remuneration and benefits
  • Paid Parental Leave
  • Potential for growth
  • Commitment to professional development and education
  • Flexible and supportive working arrangements

We pride ourselves on providing a safe and inclusive workplace, valuing diversity and promoting equal opportunities for all employees.

Benefits
  • A competitive salary package
  • Generous paid parental leave scheme
  • Ongoing training and professional development opportunities
  • A supportive and collaborative team environment
About Us

We are a leading healthcare provider, dedicated to delivering exceptional patient care and outcomes.

  • We value teamwork, respect, and open communication
  • We promote a culture of innovation, continuous improvement, and excellence
  • We strive to make a positive impact in our community


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