Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia ServiceNow Full time

**Job Title:** Technical Support Engineer

**Job Summary:** We are seeking a highly skilled Technical Support Engineer to join our global organization. As a Technical Support Engineer, you will be part of a team that provides technical guidance and support to our customers. Your primary role will be to resolve technical cases created by customers, utilizing your expertise in ServiceNow software and platform.

**Key Responsibilities:**

  • Resolve technical cases created by customers using ServiceNow software and platform.

  • Utilize diagnostic tools to isolate potential causes of issues and provide effective solutions.

  • Collaborate with other teams to resolve complex cases.

  • Provide input across business units regarding process and product improvements.

**Requirements:**

  • Bachelor's degree in Computer Science or related field.

  • Minimum 3 years of experience in providing customer-facing technical support.

  • Strong experience with ServiceNow software and platform.

  • Excellent communication and problem-solving skills.

**About Us:**

ServiceNow is a global organization that provides technical support to our customers. We are committed to delivering exceptional customer experiences and are seeking a talented Technical Support Engineer to join our team.

**Why ServiceNow?**

ServiceNow offers a collaborative and inclusive work environment where individuals can grow their careers. We provide competitive compensation, generous benefits, and a professional atmosphere. Our team is committed to delivering exceptional customer experiences, and we are seeking a talented Technical Support Engineer to join our global organization.

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