Complaints Resolution Specialist

1 month ago

North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

Seeking a highly skilled Complaints Resolution Specialist to join our team at Chubb Insurance Australia Limited.

About the Role

We are looking for an experienced professional to assist in the investigation and resolution of internal and external customer complaints and disputes regarding retail and wholesale policies for Australia and New Zealand.

Main Responsibilities
  • Manage a variety of matters – including complex property and indemnity disputes, in an efficient and effective manner
  • Effectively liaise with the AFCA/FSCL where appropriate
  • Collaborate with internal stakeholders (underwriting, claims, legal, and other teams) to gather necessary information for complaint resolution
  • Attend EDR Conciliation Conferences in order to reach negotiated settlements with customers/ their representatives
  • Prepare IDR Determinations for the referral to the Disputes Resolution Committee (DRC) to assist in determining the outcome of both retail and wholesale disputes
  • Adhere to timeframes contained within the General Insurance Code of Practice and New Zealand Fair Insurance Code and ASIC RG 271
  • Maintain thorough and up-to-date records in respect of assigned complaints & disputes
  • Conduct root cause analysis of complaints/disputes in order to identify ways to minimize complaints/disputes
  • Participate in and lead discussions at internal meetings regarding current complaints and disputes to inform the business of the same
  • Identify any possible breaches of relevant legislation, regulations and obligations by the business
  • Record and report Compliance incidents and breaches
What You'll Need
  • Tertiary qualification in law, commerce, accounting, business or similar
  • Minimum 8-10 years of General Insurance experience – (private practice legal experience / complaints and dispute resolution experience/ claims experience, preferably)
  • Proven experience in handling complex general insurance claims/ complaints
  • Strong knowledge of Australian Insurance Laws, the General Insurance Code of Practice, Fair Insurance Code, AFCA regulations, and relevant legislative frameworks.
  • Ability to solve complex problems
  • Solution-focused individual with a resolution mindset approach
  • Excellent verbal and written communication skills with a customer-first mindset
  • Excellent attention to detail and analytical skills
  • Ability to multitask and adhere to deadlines and work in a changing environment
  • Ability to work autonomously and collaboratively
  • Demonstrated time management and high level of organisational skills
  • Ability to manage customer and stakeholder expectations
What We Offer

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. The estimated annual salary for this role is $110,000 - $140,000 depending on experience.

  • Senior Insurance Claims Resolution Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Company Overview: Chubb Insurance Australia Limited is a world-leading insurance provider with operations in 54 countries and territories. Our company assesses, assumes, and manages risk with insight and discipline, servicing and paying claims fairly and promptly.Job Title: Senior Complaints and Customer Resolution AnalystAbout the Role:We are seeking an...

  • Resolution Analyst for Insurance Disputes

    3 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Chubb Insurance Australia Limited offers an exciting opportunity for a Resolution Analyst to join our team in handling complex insurance disputes.We are seeking a highly skilled professional with minimum 8-10 years of General Insurance experience, preferably in complaints and dispute resolution, claims experience, or private practice legal experience. The...

  • Customer Dispute Resolution Expert

    4 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Chubb Insurance Australia Limited offers a challenging and rewarding role for a skilled Customer Dispute Resolution Expert. As part of our team, you will play a critical role in ensuring customer satisfaction by effectively resolving disputes and complaints.The ideal candidate will have a strong understanding of Australian Insurance Laws, the General...

  • Senior Quality Assurance Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia New Horizons Full time

    About New HorizonsNew Horizons is dedicated to enhancing wellbeing through expert advice and services. Our team helps customers discover their potential by putting wellbeing at the heart of everything we do.Job OverviewWe are seeking a Senior Quality Assurance Specialist to lead Quality initiatives across our products and systems. This role demands strong...

  • IT Support Specialist for Retail Operations

    4 weeks ago

    North Ryde, New South Wales, Australia FREEDOM Full time

    About This RoleWe are seeking a highly skilled IT Support Specialist to join our team at Freedom. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our retail operations.Your primary responsibility will be to deliver exceptional IT support to all internal users via phone, teams, and email. You will be responsible...

  • Senior Planning Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia Ivory Group Full time

    About the PositionWe are seeking a highly skilled Senior Planning Specialist to join our team at Ivory Group, based in Sydney.This is an exciting opportunity to contribute to the successful delivery of major planning projects and make a real impact on the community.Key ResponsibilitiesManage the planning portal and review State Significant Development...

  • IT Desktop Support Specialist

    1 month ago

    North Ryde, New South Wales, Australia Iron Systems Full time

    Job DescriptionWe are seeking an IT Desktop Support Specialist to join our team at Iron Systems.About the RoleThis is a key position responsible for providing technical support and maintenance for desktop devices, including hardware, software, and connectivity issues. The successful candidate will work closely with our team to ensure seamless delivery of IT...

  • NetSuite Operations Specialist

    1 month ago

    North Ryde, New South Wales, Australia Oracle Full time

    About the RoleWe are seeking an experienced NetSuite operations specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our NetSuite implementation.Key responsibilities will include:Managing internal communication regarding critical issues in production environmentsUsing our toolset to...

  • Technical Support Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia Pronto Software Full time

    About the RoleAs a Technical Support Specialist at Pronto Software, you will play a vital role in providing first and second-level support services to our customers primarily through email and telephone. Your expertise in ERP modules and problem-solving skills will be invaluable in assisting customers with their issues.Your Day-to-DayIn this role, you...

  • Senior Insurance Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia Aon Full time

    Role OverviewWe are seeking a highly skilled Senior Insurance Specialist to join our team in North Ryde. This is an exciting opportunity for you to leverage your insurance expertise and build strong relationships with clients.Job DescriptionAs a Senior Insurance Specialist, you will be responsible for managing client relationships, developing new business...

  • Accounts Receivable Specialist with Debt Collection Expertise

    4 weeks ago

    North Ryde, New South Wales, Australia People2People Full time

    Unlock Your Potential in Accounts ReceivableWe are seeking a highly skilled and proactive Accounts Receivable Specialist to join our dynamic finance team.As an Accounts Receivable Specialist, you will play a critical role in managing overdue accounts, negotiating recovery plans, and liaising with customers to bring their accounts up to date. This opportunity...

  • Senior Network Infrastructure Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia CSR Full time

    About CSRWe are a leading Australian Manufacturing business, at the forefront of developing innovative, sustainable, and high-performing building products and systems.We put people first, committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and thrive.Our company overview...

  • Accounts Receivable Specialist for Dynamic Finance Team

    4 weeks ago

    North Ryde, New South Wales, Australia People2People Full time

    Dynamic Accounts Receivable Role in Global Finance TeamWe are seeking a proactive and detail-oriented Accounts Receivable Specialist to join our growing finance team.This role is integral to managing overdue accounts, negotiating recovery plans, and liaising with customers to bring their accounts up to date. The ideal candidate will have a knack for...

  • Accounts Receivable/Collections Specialist with High Volume Expertise

    4 weeks ago

    North Ryde, New South Wales, Australia People2People Full time

    Dynamic Accounts Receivable RoleA high-performing Accounts Receivable Specialist is sought by a leading organization to join their expanding finance team. As a key member of the AR team, you will be responsible for managing overdue accounts, negotiating recovery plans, and liaising with customers to bring their accounts up to date.This opportunity is ideal...

  • IT Support Specialist

    1 month ago

    North Ryde, New South Wales, Australia Freedom Full time

    About This OpportunityAt Freedom, we're on the lookout for a skilled IT Service Desk Analyst to join our team. As a key player in ensuring our operations run smoothly, you'll be the go-to person for solving tech issues and providing exceptional support to our staff.This role offers a chance to gain extensive knowledge across a wide range of systems and...

  • Technical Support Specialist

    4 weeks ago

    North Ryde, New South Wales, Australia FREEDOM Full time

    About FREEDOMFREEDOM is a retail technology company that prioritizes exceptional customer experiences. As an IT Service Desk Analyst, you will play a vital role in ensuring our operations run smoothly.Salary PackageWe offer a competitive salary package, including superannuation, to support your career growth and financial stability. The estimated annual...

  • Customer Value Advocate

    4 weeks ago

    North Ryde, New South Wales, Australia Bupa Full time

    Unlock a Career at BupaBupa is more than just a job - it's an opportunity to make a difference in people's lives. We believe in being good people and helping others whenever we can, including our customers, communities, and employees.We're committed to supporting our employees' physical and mental wellbeing, so they can be the best support for our...

  • Customer Service Representative

    1 month ago

    West Ryde, New South Wales, Australia Shangri-La Full time

    Shangri-La Customer Engagement & Process Transformation Kuala LumpurWe are seeking a skilled and passionate Customer Service Representative to join our dynamic team.A career with Shangri-La offers the opportunity to be part of a business that creates colourful joys of life and happy memories, along with complimentary stays at 5-star properties globally.As a...

  • Tax Specialist Leader ANZ

    4 weeks ago

    North Rocks, New South Wales, Australia Unilever Full time

    About UnileverUnilever is a multinational consumer goods company with operations in over 190 countries. We employ around 160,000 people globally and have a strong commitment to sustainability and social responsibility.Job SummaryWe are seeking a highly experienced Tax Specialist Leader to join our team in Australia and New Zealand. The successful candidate...

  • Operational Excellence Transformation Specialist

    4 weeks ago

    North Strathfield, New South Wales, Australia The Arnott's Group Full time

    The Arnott's Group is an equal opportunity employer, driven by a purpose to create delicious moments for consumers.We are proud of our legacy and continue to innovate with agility, empowered by a diverse team who thrive on collaboration and continuous improvement.As an Operational Excellence Transformation Specialist, you will play a pivotal role in leading...