Customer Service Representative

1 month ago


West Ryde, New South Wales, Australia Shangri-La Full time

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

We are seeking a skilled and passionate Customer Service Representative to join our dynamic team.

A career with Shangri-La offers the opportunity to be part of a business that creates colourful joys of life and happy memories, along with complimentary stays at 5-star properties globally.

As a member of our multilingual sales-oriented service team, you will provide exceptional customer experiences through various communication channels, including emails, calls, and chats.

The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Mandarin and Cantonese. English is an added advantage.

Key Responsibilities:

  • Provide timely and effective resolutions to customer inquiries and complaints.
  • Utilize industry-best training to develop soft and technical skills for the role.
  • Maintain accurate records and reports on customer interactions.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Bachelor's degree in any discipline or equivalent qualification with relevant working experience.
  • Minimum 1 year of experience in Contact Centre, preferably in hospitality/Online Travel Agency and customer service.
  • Pleasant personality with good communication skills.
  • Ability to work in a shift environment (24/7 operations) and meet or exceed set performance standards.

What We Offer:

  • A competitive monthly salary of approximately RM 4,500.
  • Free stay at any of our Hotels globally.
  • Shift allowance.
  • Earn monthly language allowance of up to RM 1200.
  • Discretionary performance-based bonuses and incentives.
  • Paid Training and career development opportunities.
  • Socso, EPF, EIS, and medical insurance coverage.
  • Annual Preventive Health Screening.
  • Annual Leave.

Join us as we strive to deliver World Class customer service and create unforgettable experiences for our guests.



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