IT Support Specialist
2 weeks ago
About This Opportunity
At Freedom, we're on the lookout for a skilled IT Service Desk Analyst to join our team. As a key player in ensuring our operations run smoothly, you'll be the go-to person for solving tech issues and providing exceptional support to our staff.
This role offers a chance to gain extensive knowledge across a wide range of systems and business applications, setting you up for future roles in IT management or specialisation. You'll work under a leader focused on developing and training their team, with implemented outsourced training to boost your skills.
Our company values honesty, transparency, and recognition, where your contributions are valued. You'll enjoy a generous 25% staff discount on all Freedom products, including sale items, and a competitive salary package, including superannuation.
Key Responsibilities
- Deliver high-quality IT support to all internal users via phone, teams, and email.
- Responsible for quick resolution of all IT support issues and requests.
- Log and track all support issues and requests in our ticketing tool, ensuring nothing falls through the cracks.
- Respond to customer queries in line with defined SLAs, maintaining our high standards of service.
- Provide after-hours support on a monthly rotation, ensuring our systems are always covered.
- Satisfactory resolution of calls logged with the IT Service Desk.
Requirements
- At least 6 months to 1 year of experience in a similar IT support role.
- Excellent communication skills to explain technical concepts clearly to non-technical staff.
- Intermediate Office 365 experience to support our core productivity tools.
- Experience supporting remote workers.
- A heavy focus on customer service and a drive for continuous service improvement.
- Infinity RMS experience is a plus, but not essential – we're happy to train the right person.
How to Apply
To apply for this opportunity, please click the 'apply now' button and send us a copy of your resume highlighting your relevant experiences and skills.
We're Excited to Grow Our Team and Would Love to Learn More About You.
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