Technical Support Specialist

2 days ago


North Ryde, New South Wales, Australia Pronto Software Full time

About the Role

As a Technical Support Specialist at Pronto Software, you will play a vital role in providing first and second-level support services to our customers primarily through email and telephone. Your expertise in ERP modules and problem-solving skills will be invaluable in assisting customers with their issues.

Your Day-to-Day

In this role, you will:

  • Triage and review reported issues to identify solutions.
  • Work closely with customers to understand ongoing impacts and provide recommendations for resolution.
  • Engage with customers via multiple technology methods, including email and telephone.
  • Document program issues and deployment of fixes to ensure seamless customer experience.

What We Offer

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits including a hybrid work arrangement, flexible working hours, and opportunities for professional growth and development.

Why Join Us?

At Pronto Software, we value our employees' contributions and strive to create a supportive and collaborative work environment. Our team is committed to delivering exceptional customer service and innovative solutions that meet the evolving needs of our customers.



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