Technical Support Specialist
2 days ago
About the Role
As a Technical Support Specialist at Pronto Software, you will play a vital role in providing first and second-level support services to our customers primarily through email and telephone. Your expertise in ERP modules and problem-solving skills will be invaluable in assisting customers with their issues.
Your Day-to-Day
In this role, you will:
- Triage and review reported issues to identify solutions.
- Work closely with customers to understand ongoing impacts and provide recommendations for resolution.
- Engage with customers via multiple technology methods, including email and telephone.
- Document program issues and deployment of fixes to ensure seamless customer experience.
What We Offer
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits including a hybrid work arrangement, flexible working hours, and opportunities for professional growth and development.
Why Join Us?
At Pronto Software, we value our employees' contributions and strive to create a supportive and collaborative work environment. Our team is committed to delivering exceptional customer service and innovative solutions that meet the evolving needs of our customers.
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