IT Support Specialist for Retail Operations

1 week ago


North Ryde, New South Wales, Australia FREEDOM Full time

About This Role

We are seeking a highly skilled IT Support Specialist to join our team at Freedom. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our retail operations.

Your primary responsibility will be to deliver exceptional IT support to all internal users via phone, teams, and email. You will be responsible for quick resolution of all IT support issues and requests, logging and tracking all support issues and requests in our ticketing tool to ensure nothing falls through the cracks.

You will also be required to respond to customer queries in line with defined SLAs, maintaining our high standards of service. Additionally, you will provide after-hours support on a monthly rotation, ensuring our systems are always covered.

What You'll Be Working On

  • Deliver high-quality IT support to all internal users
  • Responsible for quick resolution of all IT support issues and requests
  • Log and track all support issues and requests in our ticketing tool
  • Respond to customer queries in line with defined SLAs
  • Provide after-hours support on a monthly rotation

Requirements

  • A minimum of 6 months to 1 year of experience in a similar IT support role
  • Excellent communication skills to explain technical concepts clearly to non-technical staff
  • Intermediate Office 365 experience to support our core productivity tools
  • Experience supporting remote workers
  • A heavy focus on customer service and a drive for continuous service improvement

Benefits

  • A competitive salary of $80,000 - $100,000 per annum
  • A generous 25% staff discount on all Freedom products
  • A culture of honesty, transparency, and recognition where your contributions are valued


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