Operations Manager

7 hours ago


Melbourne, Victoria, Australia The Reject Shop Full time
{"title": "Operations Manager", "content": "Operations Manager

The Reject Shop is a leading Australian discount variety retailer with over 390 stores nationally. We pride ourselves on our supportive team culture and customer-centric approach, delivering the best value and variety possible.

In this role, you will play a pivotal part in our Central Operations team, supporting our store network. Your primary focus will be on delivering the Operations KPI scorecard, managing operational activities, and driving continuous improvement.

Key Responsibilities:

  • Operational Analysis and Trending: Provide timely and beneficial trending analysis to drive commercial outcomes, relevant to the KPIs.
  • Operational Reporting: Develop and maintain a reporting suite to match operational requirements and support delivery of KPIs and process compliance.
  • Continuous Improvement: Conduct a critical review of all store and central operations processes to identify opportunities for improvement.
  • Operational Activity: Manage operational activity and ways of working, as per the store Activity Planner. Collaborate with Store Support Centre functions to ensure operational impact.
  • Store Stock Process: Collaborate with Loss Prevention to manage the Stocktake process end to end.

Requirements:

  • 5+ years of experience in a retail environment
  • Strong analytical skills
  • Microsoft Office suite and technical skills
  • Relationship management skills
  • Technical writing ability
  • Ability to work with diverse groups
  • Proactive in identifying development needs
  • Customer service orientation
  • Results-focused
  • High integrity with a passion for excellence

Perks and Benefits:

  • Opportunities for further learning and career growth
  • Thrive – Early access to your pay
  • 100% Australian-owned and operated company
  • Warm, friendly, and supportive work environment
  • Fun and fast-paced working environment
", "lang_code": "en-US"}

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