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Operations Manager

2 months ago

Melbourne, Victoria, Australia Amazon Full time

About the Role:

We are seeking an experienced and accomplished Logistics Supervisor to drive both innovation and execution in our busy Transportation network at Amazon.

Key Responsibilities:

  • Support the overall, daily management of operational duties, deputizing for the Operations Manager as required.
  • Prioritize and continually improve safety at the delivery station and on the road.
  • Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment meets and exceeds operational KPIs.
  • Monitor coordinator and associate performance, providing coaching when needed.
  • Partner with supporting departments to improve logistics processes and operations.
  • Communicate with delivery service providers to set expectations and enhance quality.
  • Interview candidates for associate roles.
  • Brief and monitor the workload of all drivers and associates, ensuring all administrative tasks are accurately completed.
  • Measure and monitor overall workflows and daily metrics, assisting the Operations Manager with tracking, trending, and reporting on site performance.
  • Help with training and mentoring new Associates, ensuring they have the knowledge to successfully carry out their tasks.
  • Follow-up on and resolve any process-related issues as needed.
  • Be flexible to work in different shifts and do overtime when required.
  • Resource your function from a personal standpoint, including managing training needs, absence, and performance.

Requirements:

  • UAE National with a family book is mandatory.
  • Freshers interested in working within the site-based Logistics field are welcome.
  • Bachelor's degree in Business Administration or related field.