Customer Service Representative

4 weeks ago

Adelaide, South Australia Bendigo and Adelaide Bank Full time

Bendigo and Adelaide Bank is a unique organization that goes beyond the traditional banking model. We believe in creating a better, bigger future for our customers and employees alike.

As a Customer Support Officer at Bendigo and Adelaide Bank, you will play a crucial role in supporting the bank's business objectives by managing delinquent loans, credit cards, business, and savings accounts. You will work closely with customers experiencing financial difficulties to make appropriate arrangements that assist them in managing their obligations and protect the bank's security position.

This role requires effective, proactive, and low-cost solutions while maintaining a high standard of customer service. While this position can be challenging, comprehensive training is provided by experienced team members and leaders to ensure your success. Continuous training is also available due to the ever-evolving needs of our business.

We are looking for a passionate individual who excels in delivering great customer outcomes. You will be comfortable interacting with people from diverse backgrounds and possess strong negotiation and listening skills to guide customers towards the best possible outcome.

A suitable candidate will have previous collections experience, but it is not essential. However, demonstrated experience in a customer service-based role is mandatory. Key qualifications include exceptional phone and communication skills, a caring and empathetic nature, a positive attitude, and strong problem-solving and negotiation skills.

Bendigo and Adelaide Bank offers a range of benefits to its employees, including flexible work options, health and wellbeing support, and opportunities for professional development. Our goal is to create a supportive environment that allows you to thrive in your role and grow as a professional.

We encourage applications from individuals who bring diversity of thought to our organization. We are committed to providing equal opportunities for all candidates and offer adjustments to accommodate any illness, injury, or disability to ensure an inclusive selection process.

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