Client Support Coordinator

1 month ago

Melbourne, Victoria, Australia News Corp Australia Full time
Job Title: Client Support Coordinator

The Client Support Coordinator plays a vital role in assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations, and exceptional customer service delivery.

Key Responsibilities:
  • Process orders and coordinate media schedules to ensure timely and accurate execution of media campaigns.
  • Measure client satisfaction through feedback surveys, ratings, and testimonials to identify areas for improvement.
  • Monitor response and resolution times to demonstrate proactive communication and problem-solving skills.
  • Assess the efficiency and accuracy of order processing activities to ensure effective coordination with internal departments.
  • Track client retention rates to identify opportunities for growth and improvement.
  • Solicit feedback from the frontline sales team on the support provided by the Client Support Coordinator to ensure effective collaboration and communication.
Requirements:
  • Experience in providing administrative support to sales teams, preferably in a client-facing role.
  • Demonstrated experience in delivering exceptional customer service and support to clients.
  • Strong administrative skills, including organization, time management, and attention to detail.
  • Experience in using customer relationship management (CRM) systems, such as Salesforce, is advantageous.
  • Experience in generating reports, creating presentations, and managing data in spreadsheet and presentation formats supports efficient administrative tasks and reporting activities.
Benefits:
  • Access to publications and products from across the News Corp family.
  • Advice, support, and facilities for healthy minds and bodies.
  • A range of leave options to support personal needs and moments that matter in life.
  • Development opportunities and recognition.
  • Support on making the most of your money.
  • Exclusive offers across a range of products and services.
  • Make a difference to our communities.

We are Australia's number one and most influential media organisation with more than 150 prestige brands across news, sport, and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products – more than any other media group in Australia.

We are passionate, creative, and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

We are committed to diversity, equity, and inclusion. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities, and gender identities to apply. Inclusion is important to us, and we want everyone at News to bring their whole selves to work.

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