Application Support Professional

6 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $120,000
Job Overview:

Service Desk Analysts play a vital role in delivering exceptional support to clients. This position requires individuals who can provide top-tier service, collaborate with cross-functional teams, and work closely with customers.

Key Responsibilities:
  • Support multiple client engagements simultaneously
  • Ticket Management, ability to track, assign, and resolve customer issues with agreed SLA times
  • Collaborate with other support team members globally
  • Interact with customers directly and deliver on time
  • Evaluate, prioritize, and provide technical support for incoming requests
  • Create, update, follow-up, and close out service requests in accordance with published SLAs
Requirements:
  • Minimum 2 years of experience as a Service Desk Analyst in SaaS application environment
  • Understanding of data interchange formats such as JSON and XML. Proficient in MS Excel
  • Basic understanding of networks and networking
  • Experience with following Data Flows and Structures, ability to trend and report on incidents
  • Experience with service desk management tools (Zendesk, ServiceNow or similar)

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