Customer Service Representative

1 week ago


Ballarat, Victoria, Australia McCain Foods Full time
About the Role

As a Customer Service Officer at McCain Foods, you will play a vital role in ensuring our customers receive exceptional service. Your primary responsibility will be to manage customer inquiries, respond to complaints, and resolve issues in a timely and professional manner.

Key responsibilities include:

  • Providing accurate and prompt responses to customer inquiries
  • Investigating and resolving customer complaints
  • Managing customer returns and exchanges
  • Collaborating with the sales team to ensure customer satisfaction

About You

To succeed in this role, you will need to have:

  • Extensive experience in customer service, preferably in an FMCG environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High computer literacy and proficiency in Microsoft Office

Why McCain Foods?

At McCain Foods, we are committed to creating a positive and inclusive work environment. As a customer service officer, you will have the opportunity to work with a talented team, develop your skills, and contribute to our company's mission of delivering exceptional customer service.



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