Payroll Expert for Kronos Systems
1 week ago
About Our Company
A leading company has an exciting opportunity for a skilled Payroll Specialist to join their Kronos Support team. This role is ideal for individuals who want to utilize their knowledge of Kronos software to advise and rectify issues across multiple sites.
Career Advancement and Benefits
- $100,000 + Superannuation package
- Flexible work arrangements, including remote work options
- Opportunity to gain exposure to a highly sought-after industry
About the Role
As a talented Kronos Payroll Specialist, you will be responsible for supporting various sites in using the software, troubleshooting, analyzing, and problem-solving all support queries allocated to you.
Duties:
- Respond promptly and professionally to customer inquiries with excellent communication skills
- Frontline communication resolving Kronos issues via email and phone
- Ensure responses align with Support Communications guidelines
- Follow relevant processes when escalating queries to internal teams
- Understand and apply appropriate escalation procedures when resolution cannot be reached within a reasonable timeframe or agreed Service Level Agreements
- Contribute to the continuous improvement of the Support team and collaborate with Payroll colleagues
Required Skills and Qualifications
- Exceptional knowledge of Kronos is essential
- Excellent verbal and written communication skills
- Payroll Configuration experience is highly valued
- Commitment to delivering outstanding customer service
- Understanding of payroll processes
- Diligence and commitment to resolving queries thoroughly
- Initiative and self-management skills
- Methodical approach to problem-solving with high attention to detail
- Proven team player with ability to build effective relationships
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