Service Advisor
1 week ago
About RAC WA
RAC WA is a leading provider of automotive services in Western Australia, with a strong reputation for delivering high-quality repairs and maintenance to our members.
Job Summary
We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in managing the member experience during the vehicle service process, ensuring that our members receive exceptional service and support.
Key Responsibilities
- Member Experience
- Greet members and confirm vehicle information, including make, model, and type of service or repair issue
- Provide estimates for repair and maintenance services, explaining the work to be performed and offering recommendations for additional works
- Coordinate with technicians to ensure timely completion of repairs and maintenance
- Provide regular updates to members on the status of their vehicle
- Handle member concerns and complaints in a professional and timely manner
- Administrative Support
- Prepare and complete repair orders
- Support the collaboration and achievement of team sales targets and conversion rates
- Understand revenue and profit targets
- Provide site and mobile service administrative support, including data entry, maintaining records, invoicing, and receipting payments
Requirements
- Customer Service
- Outstanding professional customer relationship management, including problem-solving and conflict resolution skills
- High level verbal and written communication skills
- Technical Knowledge
- Technical knowledge of automotive repairs and servicing (desirable)
- Administrative Skills
- Sound administrative/clerical skills
- Teamwork
- Effective teamwork skills and ability to develop positive workplace relationships
What We Offer
- Guaranteed working hours, with a 38-hour week and 4 hours on Saturdays with penalty rates (alternate/flexible)
- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents, and car insurance, as well as member benefits and free roadside assistance
- Career development and learning opportunities
- An active social club plus hundreds of members-only discounts
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