Technical Advisor

5 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

What’s the role?
- As an Automotive Technical Advisor, you will be the go-to expert, providing expert advice, troubleshooting, and guidance to members who need assistance with their vehicles. current and future motoring needs.Build and maintain strong relationships with customers by delivering exceptional service and support.-
- Stay updated with the latest automotive technologies, features, and industry trends to provide the most up-to-date information to customers.-
- Triage and free fault diagnosis bookings at Auto Service centres-
- Effectively manage member enquiry channels including telephony, digital and face to face on automotive advice, guidance, or technical assistance.-
- Proactively creating opportunities and follow ups to convert member enquiries into product and service offers for the achievement of business KPI’s.-
- Aid members in understanding complex automotive concepts in a clear and concise manner.-
- Collaborate with the on-site and mobile service team to ensure efficient problem resolution.-
- Document interactions and provide detailed reports for further analysis.-
- Stay updated with the latest automotive technologies and industry trends.What are we looking for?- Qualifications and experience within the light vehicle automotive industry;-
- Solid technical background in automotive repairs and diagnostics.-
- Proven experience in achieving KPI’s and objectives individually and as part of a team;-
- Previous exposure and use of relevant packages including MS Word, Excel and automotive related systems;-
- Customer-centric approach with a strong focus on providing exceptional service;-
- Excellent communication skills, both verbal and written;-
- Demonstrated ability to work in a team environment with mínimal supervision;-
- Ability to handle multiple customer inquiries simultaneously;-
- Flexibility to travel between different RAC Auto Services locations as needed.This is a permanent opportunity working Monday to Friday. RAC adopts a flexible policy including working from a variety of RAC locations.

What’s in it for you?- Full time, permanent opportunity with fortnightly pay-
- Balanced workload within approachable and inclusive team-
- Flexible work arrangements (in office/work from home)-
- Competitive compensation and RAC Employee benefits and discounts-
- A workplace culture where our people feel valued, respected and empowered-
- Be part of a purpose led organisation that gives back to the WA community-
- An environment that values ongoing career development-
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services-
- Opportunities for community engagement and corporate volunteering-
- Access to one of Perth’s most active social clubsHow to Apply:

- Join our team and embark on an exciting and unique career within automotive industry at RAC Auto Services WA. If you are enthusiastic and passionate - submit your resume by clicking on APPLY NOW icon.
- About RAC- RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.- Supporting Diversity & Inclusion-
- #LI-LJ1

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