Technical Advisor

5 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

What’s the role?
- As an Automotive Technical Advisor, you will be the go-to expert, providing expert advice, troubleshooting, and guidance to members who need assistance with their vehicles. current and future motoring needs.
- Build and maintain strong relationships with customers by delivering exceptional service and support.
- Stay updated with the latest automotive technologies, features, and industry trends to provide the most up-to-date information to customers.
- Triage and free fault diagnosis bookings at Auto Service centres
- Effectively manage member enquiry channels including telephony, digital and face to face on automotive advice, guidance, or technical assistance.
- Proactively creating opportunities and follow ups to convert member enquiries into product and service offers for the achievement of business KPI’s.
- Aid members in understanding complex automotive concepts in a clear and concise manner.
- Collaborate with the on-site and mobile service team to ensure efficient problem resolution.
- Document interactions and provide detailed reports for further analysis.
- Stay updated with the latest automotive technologies and industry trends.

What are we looking for?
- Qualifications and experience within the light vehicle automotive industry;
- Solid technical background in automotive repairs and diagnostics.
- Proven experience in achieving KPI’s and objectives individually and as part of a team;
- Previous exposure and use of relevant packages including MS Word, Excel and automotive related systems;
- Customer-centric approach with a strong focus on providing exceptional service;
- Excellent communication skills, both verbal and written;
- Demonstrated ability to work in a team environment with mínimal supervision;
- Ability to handle multiple customer inquiries simultaneously;
- Flexibility to travel between different RAC Auto Services locations as needed.

This is a permanent opportunity working Monday to Friday. RAC adopts a flexible policy including working from a variety of RAC locations.

What’s in it for you?
- Full time, permanent opportunity with fortnightly pay
- Balanced workload within approachable and inclusive team
- Flexible work arrangements (in office/work from home)
- Competitive compensation and RAC Employee benefits and discounts
- A workplace culture where our people feel valued, respected and empowered
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
- Access to one of Perth’s most active social clubs

How to Apply:

- Join our team and embark on an exciting and unique career within automotive industry at RAC Auto Services WA. If you are enthusiastic and passionate - submit your resume by clicking on APPLY NOW.

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