Customer Service Specialist

2 weeks ago


Brisbane, Queensland, Australia Rentokil Initial Full time

We are seeking a skilled Customer Service Specialist to provide exceptional phone and email support to our domestic customers.

This role involves receiving inbound calls and email enquiries, proactively making outbound calls to promote our products and services, and resolving customer queries quickly and accurately.

The successful candidate will be responsible for scheduling appointments for residential customers, converting incoming enquiries into sales opportunities, and maintaining our databases by ensuring customer records and details are up to date.

Requirements

  • Experience working in customer service or call centre environments
  • Demonstrated experience in phone sales and converting inquiries into sales
  • Proficient with communicating verbally and electronically
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to focus on delivering a 'wow' experience to customers
  • Ability to work in a team environment to support fellow colleagues
  • Professional, reliable, and punctual


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