Level 2 Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Logicalis Australia Full time

Location: Essendon, Victoria

We are seeking a skilled and experienced Level 2 Support Engineer to provide comprehensive technical support to end-users. The successful candidate will be responsible for troubleshooting hardware and software issues, deploying devices, and managing user accounts.

The ideal candidate will have a strong understanding of Windows OS, macOS, Google Workspace, and Active Directory. Excellent communication and problem-solving skills are essential for this role.

A minimum of $80,000 - $110,000 per annum salary is on offer for this position, depending on experience.

Responsibilities:

  • Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client locations.
  • Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
  • Collaborate with the project team to schedule and execute smartphone deployments at client Head Office and depots.
  • Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
  • Ensure compliance with corporate policies and security protocols during smartphone deployments.
  • Manage the return and secure disposal of old smartphones from corporate staff.
  • Weekly meetings with client project managers to report on deployment progress, discuss issues, and ensure project milestones are met.

Requirements:

  • Bachelors Degree in Computer Science or related field of study.
  • Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory.
  • Windows 10 & 11, and SCCM experience highly regarded.
  • Familiarity with cloud-based systems and services (e.g. Google Drive, Microsoft OneDrive).
  • Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
  • Strong communication skills to explain technical issues to non-technical users.
  • Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
  • Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

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