IT Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Melbourne and Olympic Parks Full time

About the Role

Melbourne and Olympic Parks is seeking a skilled IT Support Specialist to join their Technology team. The successful candidate will provide top-notch service to the workforce, acting as the first point of contact for support requests on the IT service desk platform.

Key Responsibilities

  • Provide Level 1 & 2 support for all internal systems and the people that use those systems.
  • Manage and resolve support requests to agreed SLAs.
  • Assist and train users on typical productivity applications.
  • Image, configure, test, deploy and troubleshoot PC's, Laptops, Phones and Tablets along with standard peripherals.

Requirements

  • Tertiary qualifications in Computer Science, Information Technology or similar.
  • Minimum 1-year experience in an end-user computing support role.
  • Management of Level 1 and 2 desktop support requests in a helpdesk environment.
  • Good knowledge of working in, and supporting, Windows operating systems and Microsoft Office 365 suite.

About Melbourne and Olympic Parks

Melbourne and Olympic Parks is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world-class venues.


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