Expert Level 2-3 Desktop Support Specialist

1 week ago


Melbourne, Victoria, Australia Milestone IT Full time

About Milestone IT

We are partnering with a prominent organization to find a skilled Desktop Support Technician. This is a fantastic opportunity to work within a dynamic team and tackle diverse technical challenges in a service-delivery-focused environment.

Job Overview:

As a Level 2-3 Desktop Support Technician, you will play a key role in resolving support tickets and addressing technical issues. Your approach should be rooted in a service-delivery perspective, ensuring high-quality support and customer satisfaction. You will collaborate with fellow technicians to enhance problem-solving processes and deliver efficient solutions.

Key Responsibilities:

  • Diagnose and resolve complex technical issues related to hardware, software, and networking.
  • Manage and prioritize support tickets, ensuring timely responses and resolutions.
  • Provide excellent customer service while interacting with end-users and stakeholders.
  • Collaborate with team members to develop and implement best practices in service delivery.
  • Document all support activities and solutions for knowledge sharing and future reference.

Required Qualifications:

  • Proven experience as a Level 2-3 Desktop Support Technician or similar role.
  • Strong knowledge of Windows and macOS operating systems, as well as common applications and networking concepts.
  • Excellent troubleshooting skills with a focus on service delivery and customer satisfaction.
  • Ability to work effectively both independently and within a team environment.

Salary:$70,000 - $90,000 per year



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