Expert Level 2-3 Desktop Support Specialist
1 week ago
About Milestone IT
We are partnering with a prominent organization to find a skilled Desktop Support Technician. This is a fantastic opportunity to work within a dynamic team and tackle diverse technical challenges in a service-delivery-focused environment.
Job Overview:
As a Level 2-3 Desktop Support Technician, you will play a key role in resolving support tickets and addressing technical issues. Your approach should be rooted in a service-delivery perspective, ensuring high-quality support and customer satisfaction. You will collaborate with fellow technicians to enhance problem-solving processes and deliver efficient solutions.
Key Responsibilities:
- Diagnose and resolve complex technical issues related to hardware, software, and networking.
- Manage and prioritize support tickets, ensuring timely responses and resolutions.
- Provide excellent customer service while interacting with end-users and stakeholders.
- Collaborate with team members to develop and implement best practices in service delivery.
- Document all support activities and solutions for knowledge sharing and future reference.
Required Qualifications:
- Proven experience as a Level 2-3 Desktop Support Technician or similar role.
- Strong knowledge of Windows and macOS operating systems, as well as common applications and networking concepts.
- Excellent troubleshooting skills with a focus on service delivery and customer satisfaction.
- Ability to work effectively both independently and within a team environment.
Salary:$70,000 - $90,000 per year
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