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Customer Service Ambassador
2 months ago
About Assetlink
Assetlink is a leading facilities management company with a workforce of 2500 across Australia and abroad. Our team is dedicated to delivering exceptional customer experiences through our range of services.
The Role
The Customer Service Team Member plays a vital role in creating memorable experiences for our clients' customers. As the first point of contact, you will be responsible for greeting visitors with a warm and welcoming attitude, providing accurate information and directions, and anticipating customer needs to resolve complaints efficiently.
We are seeking a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer service. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and maintain a positive and composed demeanor.
Key Responsibilities:
- Provide exceptional customer service and create a positive first impression
- Assist guests with queries and special requests
- Anticipate customer needs and resolve complaints efficiently
- Work collaboratively with the team to achieve exceptional customer experiences
- Meet and greet visitors with a warm and welcoming attitude
Requirements:
- Impeccable presentation and grooming
- Excellent customer service skills
- Positive and enthusiastic personality
- Ability to work in a dynamic and fast-paced environment
- Excellent verbal and written communication skills
- Ability to create lasting impressions and meaningful relationships
- Ability to work both independently and as part of a team
What We Offer:
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- A family-oriented culture
- Free uniform
Assetlink is committed to maintaining a diverse and inclusive culture, and we welcome applications from diverse community groups and ages. We recognize the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.
