Customer Service Representative

3 weeks ago


Melton West, Victoria, Australia Assetlink Full time

About Assetlink

We are a facilities management services company with a workforce of 2500 across Australia and abroad. Our team is positive, customer-focused, and committed to excellence.

The Role

We are seeking a Customer Service Team Member to play an integral role in the guest experience. As the first point of contact, you will meet and greet visitors with a helpful and welcoming attitude, creating amazing first impressions by assisting guests with queries and special requests.

You will provide accurate and correct information & directions, anticipate customer needs, and act immediately to resolve complaints. Your goal is to consistently strive to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and can achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

The role is based at Woodgrove Shopping Centre, and the roster is Monday to Wednesday 1:45pm to 5:30pm. This position is paid in accordance with the General Retail Industry Award 2020, Grade 3.

Key Requirements:

  • Prior customer-facing customer service or hospitality, retail, hotel concierge experience
  • Impeccable presentation and grooming
  • 5-star customer service skills
  • Positive and enthusiastic personality
  • Warm/bubbly personality with the ability to deal with customer complaints
  • Proficient with outlook and Microsoft software
  • Understanding of proper phone etiquette
  • Comfortable dealing with a high volume of customer queries and phone calls
  • Ability to work in a dynamic, fast-paced environment, whilst maintaining composure
  • Delivering outcomes of the highest quality
  • Excellent verbal and written communication skills
  • Ability to create lasting impressions and meaningful relationships
  • Ability to work both independently and as part of a team
  • Adequate flexibility and availability to work across a 7-day week, including Public Holidays
  • Good knowledge of and a commitment to safe working practices
  • Must have valid work rights in Australia

What We Offer:

  • Reward and recognition incentives
  • Ongoing training and development
  • A safe and supportive working environment
  • A family-oriented culture
  • Free uniform

Assetlink's Diversity Commitment

Assetlink is committed to maintaining, growing, and supporting our diverse and inclusive culture. We welcome and encourage applications from diverse community groups and ages, including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups.



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