Customer Service Representative

3 weeks ago

West Footscray, Victoria, Australia NEXTDC Full time

About the Role:

We are seeking a highly skilled Customer Service Agent to join our team at NEXTDC. As a key member of our customer service team, you will provide exceptional service to our customers and visitors, ensuring a seamless experience across all interactions.

Key Responsibilities:

  • Provide professional and courteous service to customers and visitors, both in person and over the phone.
  • Work closely with internal teams to deliver a consistent and high-quality customer experience.
  • Assist with coordination of customer and company events, and conduct site inductions as required.
  • Conduct audits of critical facility stock and replenish levels as needed.

Requirements:

  • Minimum of two years customer service experience, preferably in a service desk or call centre environment.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Strong time management skills, with the ability to multitask and prioritize tasks effectively.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

What We Offer:

  • A dynamic and inclusive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a casual work arrangement.
  • The chance to work with a world-leading company in the AI and digital economy space.

About NEXTDC:

NEXTDC is a leading provider of data centre and cloud services, with a mission to build a diverse and inclusive workforce that represents the communities we operate in.

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