Customer Service Representative

3 weeks ago


West Footscray, Victoria, Australia NEXTDC Ltd Full time

About the Role

We are seeking a Customer Service Agent to provide professional and efficient first points of contact for our customers and visitors within our facilities.

Key Responsibilities

  • Provide excellent customer service, both over-the-phone and face-to-face
  • Work with internal teams to deliver a seamless customer experience
  • Provide accurate advice and guidance on customer service requests and incidents
  • Coordinate the logistics and accurate documentation of deliveries

Requirements

  • Minimum of two years customer service experience
  • Previous experience working within a service desk, call centre, or concierge environment
  • Previous experience using ticketing/service management systems
  • Excellent customer service skills, highly developed interpersonal skills and communication skills
  • Well presented with a professional and efficient manner
  • Strong time management skills with the ability to multitask
  • Ability to work independently; be proactive, organised, and diligent
  • Well-developed computer skills including MS Office Suite skills
  • High attention to detail and accuracy, methodical, and task oriented
  • Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance

About NEXTDC Ltd

NEXTDC Ltd is a leading provider of data centre services in Australia. We are committed to delivering exceptional customer service and providing a world-class experience for our customers.

What We Offer

  • Opportunity to work with a leading provider of data centre services
  • Chance to be part of a dynamic and growing company
  • Competitive salary and benefits package
  • Opportunities for career growth and development

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact details].



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