Customer Service Representative
2 months ago
About the Role
We are seeking a Customer Service Agent to provide professional and efficient first points of contact for our customers and visitors within our facilities.
Key Responsibilities
- Provide excellent customer service, both over-the-phone and face-to-face
- Work with internal teams to deliver a seamless customer experience
- Provide accurate advice and guidance on customer service requests and incidents
- Coordinate the logistics and accurate documentation of deliveries
Requirements
- Minimum of two years customer service experience
- Previous experience working within a service desk, call centre, or concierge environment
- Previous experience using ticketing/service management systems
- Excellent customer service skills, highly developed interpersonal skills and communication skills
- Well presented with a professional and efficient manner
- Strong time management skills with the ability to multitask
- Ability to work independently; be proactive, organised, and diligent
- Well-developed computer skills including MS Office Suite skills
- High attention to detail and accuracy, methodical, and task oriented
- Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance
About NEXTDC Ltd
NEXTDC Ltd is a leading provider of data centre services in Australia. We are committed to delivering exceptional customer service and providing a world-class experience for our customers.
What We Offer
- Opportunity to work with a leading provider of data centre services
- Chance to be part of a dynamic and growing company
- Competitive salary and benefits package
- Opportunities for career growth and development
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact details].
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