Customer Experience Representative

3 weeks ago


Melton West, Victoria, Australia Assetlink Full time
About Assetlink

Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing facilities management services with a focus on customer satisfaction.

The Role

As a Customer Service Team Member, you will provide exceptional customer experiences as the first point of contact for clients and their customers.

  • Meet and greet visitors with a helpful and welcoming attitude, creating amazing first impressions.
  • Assist guests with queries and special requests, providing accurate and correct information & directions.
  • Anticipate customer needs and act immediately to resolve complaints, consistently striving to delight the customer.

We are looking for an energetic people person who enjoys interacting with customers and can achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This part-time role is based at Woodgrove Shopping Centre, with a roster of Monday to Wednesday 1:45pm to 5:30pm. The position is paid in accordance with the General Retail Industry Award 2020, Grade 3.

Key Requirements
  • Prior customer-facing customer service or hospitality experience.
  • Impeccable presentation and grooming.
  • 5-star customer service skills.
  • A positive and enthusiastic personality.
  • A warm/bubbly personality with the ability to deal with customer complaints.
  • Proficient with Outlook and Microsoft software.
  • Understanding of proper phone etiquette.
  • Comfortable dealing with a high volume of customer queries and phone calls.
  • The ability to work in a dynamic, fast-paced environment, maintaining composure.
  • Delivering outcomes of the highest quality.
  • Excellent verbal and written communication skills.
  • Ability to create lasting impressions and meaningful relationships.
  • An ability to work both independently and as part of a team.
  • Adequate flexibility and availability to work across a 7-day week, including Public Holidays.
  • Good knowledge of and a commitment to safe working practices.
  • Valid work rights in Australia.


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