Customer Service Representative
2 weeks ago
About Assetlink
We are a leading facilities management services provider with a workforce of 2500 across Australia and abroad.
The Role
As a Customer Service Team Member, you will be the first point of contact for our clients' customers, providing a welcoming and helpful attitude to create amazing first impressions.
Key Responsibilities:
- Meet and greet visitors to the customer service desk
- Assist guests with queries and special requests
- Provide accurate and correct information & directions
- Anticipate customer needs and resolve complaints
- Deliver exceptional customer service to consistently meet and exceed expectations
Requirements:
- Prior customer-facing customer service or hospitality experience
- Impeccable presentation and grooming
- 5-star customer service skills
- Positive and enthusiastic personality
- Ability to work in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to create lasting impressions and meaningful relationships
What We Offer:
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- A family-oriented culture
Assetlink's Diversity Commitment
We are committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups.
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