Customer Service Representative
4 weeks ago
Unlock your potential in a dynamic and supportive environment at Visy, where you'll play a key role in delivering exceptional customer service.
As a Customer Service Representative, you'll be responsible for resolving customer issues, answering calls, and providing timely resolutions to Container Deposit Scheme customer enquiries.
Key responsibilities include:
- Dealing with customer inquiries and resolving issues via email and phone
- Answering and directing incoming calls, and handling customer enquiries
- Actioning and resolving service requests, investigating escalations, and service failures
- Maintaining accurate records and data entry
- Building and maintaining strong relationships with internal and external stakeholders
What you'll bring:
- 1+ year of experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- High levels of attention to detail and organizational skills
What you'll love:
- Sustainability: Contribute to initiatives that make a difference
- Supportive Environment: Be part of a team that values safety, respect, and collaboration
- Career Growth: Opportunities for further training and advancement
Visy is an equal opportunity employer committed to diversity and inclusion.
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