Customer Experience Specialist

2 days ago


Newcastle, New South Wales, Australia Plush Think Sofas Full time

We are seeking a highly motivated Customer Experience Specialist to join our team at Plush Think Sofas in Newcastle. In this role, you will be responsible for delivering exceptional customer service and product knowledge to drive sales opportunities and ensure customers have a memorable experience.

The ideal candidate will have previous sales experience, preferably in the furniture or high-value item industry, with a positive attitude and enthusiasm. They will also possess strong interpersonal skills, with a focus on teamwork and collaboration.

Key Responsibilities:

  • Deliver outstanding customer service to create a unique Plush Think Sofas experience for each customer.
  • Utilize product knowledge and selling skills to achieve daily and weekly sales targets.
  • Ensure accurate completion of sales order paperwork and internal documentation for timely order processing.
  • Maximize sales through effective selling techniques, including room solutions and add-on sales.
  • Collaborate with the Showroom Manager to uphold showroom standards, including visual merchandising and pricing accuracy.

Salary: £30,000 - £45,000 per annum

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work with a leading furniture brand.


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