Customer Service Banking Professional Scone Role
3 days ago
We are seeking a dedicated banking specialist to join our team at the Commonwealth Bank of Australia in Scone.
About the Role:
- As a banking specialist, you will be responsible for delivering exceptional customer service and providing support with general banking transactions, answering questions, and queries.
- You will build personal connections with customers through meaningful conversations face-to-face and through direct channels.
- You will work collaboratively with customers to use our in-branch technology and digital banking options.
- You will complete financial health checks to assess customers' financial needs and provide solutions.
- You will process applications for personal loans, credit cards, and associated products.
- You will utilize tools to capture customer feedback and take action to drive improvement.
- You will receive continuous training and development to support your career aspirations.
What We're Looking For:
- A passion for delivering outstanding customer service with every interaction.
- The ability to have great conversations and confidence to ask challenging questions.
- A problem-solving attitude and curiosity in finding the right solutions.
- An open approach to learning new things and goal-oriented mindset.
- An ability to work collaboratively as a team to deliver a seamless customer experience.
Key Skills and Qualifications:
- Exceptional customer service skills.
- Ability to communicate effectively with customers.
- Problem-solving skills and analytical thinking.
- Collaboration and teamwork skills.
- Continuous learning and professional development.
Estimated Salary: $65,000 - $85,000 per annum
About Us:
The Commonwealth Bank of Australia is one of the largest banks in Australia, with a presence in multiple locations across the country. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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