Customer Experience Associate Scone Financial Services

4 days ago


Newcastle, New South Wales, Australia Commonwealth Bank of Australia Full time

We're seeking a talented Customer Banking Specialist to join our Multi-Channel Branch at Scone. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and helping customers achieve their financial goals.

Job Description

About the Role

  • Assist customers with general banking transactions, answering questions and queries
  • Build personal connections with customers through meaningful conversations face-to-face and through digital channels
  • Work with customers to use in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards, and associated products
  • Capture customer feedback and take action to correct any service breaks

Key Responsibilities

  • Deliver outstanding customer service with every interaction
  • Have great conversations and confidence to ask challenging questions
  • Solve problems and find innovative solutions
  • Be open to learning new things and goal-oriented
  • Collaborate with the team to deliver seamless customer experiences

About You

  • You're passionate about delivering exceptional customer service
  • You have excellent communication and interpersonal skills
  • You're able to work collaboratively as part of a team
  • You're eager to learn and grow with our organization

What We Offer

  • A competitive salary range: AU$60,000 - AU$80,000 per annum (dependent on experience)
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our customers


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