Customer Experience Representatives

2 days ago


Newcastle, New South Wales, Australia Belgravia Leisure Full time

About the Role

At Belgravia Leisure, we are seeking highly motivated and customer-focused individuals to join our team as Customer Experience Representatives. These key roles are essential in providing exceptional services to our members, casual users, and potential new members.

The primary responsibility of our Customer Experience Representatives is to deliver first-class customer service while promoting the centre's services and programs. They will actively seek new business opportunities, represent the facility and Genesis in a positive and professional manner, and work collaboratively with the Assistant Club Manager and Club Manager to achieve individual and team goals.

Key Responsibilities

  • Provide excellent customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Promote the centres' services and programs to customers and accept customer bookings and enrollments
  • Maintain a passion for fitness and contribute to a positive and supportive team environment

In exchange for your hard work and dedication, you can expect a competitive salary of $60,000 per annum, depending on location, plus additional benefits including comprehensive training, opportunities for career growth, and a dynamic work environment.

We are committed to creating a diverse and inclusive workplace that reflects the community we serve. We encourage applications from candidates who share our values and are passionate about delivering exceptional customer experiences.



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