Customer Service Sales Specialist

1 day ago


Newcastle, New South Wales, Australia Rentokil Initial Full time

We are seeking a highly skilled Customer Service Sales Specialist to join our team in Newcastle on a permanent basis. The successful candidate will provide exceptional customer service, sales and support while working closely with the Customer Service team.

The core responsibilities of this role include:

  • Responding to inbound calls and email enquiries from commercial and domestic customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Scheduling technicians' days and managing their workload effectively
  • Resolving customer queries quickly and accurately, ensuring high levels of customer satisfaction
  • Scheduling appointments for residential customers and converting incoming enquiries into sales opportunities
  • Liaising with colleagues to achieve sales targets and meet customer needs
  • Meeting call and internal sales targets while maintaining accurate records and databases

This is an excellent opportunity for a motivated individual to develop their skills in customer service and sales. To be successful in this role, you will require:

  • Experience working in customer service or call centre environments
  • Demonstrated experience in phone sales and converting enquires into sales
  • Strong communication and problem-solving skills, with the ability to work calmly under pressure
  • Proficient in using multiple database systems and email programs, with experience in word and spreadsheet packages desirable
  • Able to focus on delivering a 'wow' experience to customers and work collaboratively as part of a team

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, along with a range of benefits including comprehensive training and development opportunities.



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