Customer Service Sales Specialist
1 day ago
We are seeking a highly skilled Customer Service Sales Specialist to join our team in Newcastle on a permanent basis. The successful candidate will provide exceptional customer service, sales and support while working closely with the Customer Service team.
The core responsibilities of this role include:
- Responding to inbound calls and email enquiries from commercial and domestic customers
- Proactively making outbound calls to our existing customers to promote our products and services
- Scheduling technicians' days and managing their workload effectively
- Resolving customer queries quickly and accurately, ensuring high levels of customer satisfaction
- Scheduling appointments for residential customers and converting incoming enquiries into sales opportunities
- Liaising with colleagues to achieve sales targets and meet customer needs
- Meeting call and internal sales targets while maintaining accurate records and databases
This is an excellent opportunity for a motivated individual to develop their skills in customer service and sales. To be successful in this role, you will require:
- Experience working in customer service or call centre environments
- Demonstrated experience in phone sales and converting enquires into sales
- Strong communication and problem-solving skills, with the ability to work calmly under pressure
- Proficient in using multiple database systems and email programs, with experience in word and spreadsheet packages desirable
- Able to focus on delivering a 'wow' experience to customers and work collaboratively as part of a team
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, along with a range of benefits including comprehensive training and development opportunities.
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