Customer Solution Specialist
16 hours ago
Boral Concrete is a leading provider of concrete solutions across Australia, with over 200 operational sites nationwide. Our people and products have enabled iconic projects such as the Western Sydney International Airport, Crown Sydney, and NorthConnex.
We're committed to creating a sustainable future in a changing world, guided by our values of Safety, Teamwork, Ambition, Accountability, and Respect.
Job Opportunity: Customer Service AgentWe're seeking a Customer Service Agent to join our team based in our Concrete Contact Centre at Kooragang on a Permanent Full-Time basis. This role offers a genuine opportunity to develop and upskill through tailored succession planning into various roles, including sales and our broader customer service team.
Key Responsibilities:- Provide exceptional customer service and support for customers in relation to orders and general inquiries.
- Receive and enter orders into our systems in a precise and agile manner, with training provided.
- Monitor progress of deliveries and provide delivery status information to customers using vehicle tracking systems.
- Build professional relationships with customers and internal teams.
- Punctuality, professionalism, and reliability are essential traits for this role.
- Excellent communication skills to identify and resolve customer issues and capture customer orders.
- Ability to manage competing priorities in a high-volume environment while ensuring customers receive exceptional customer service.
- Basic computer literacy and willingness to learn our systems.
- A competitive salary estimated at $65,000 - $85,000 per annum, depending on experience.
- A fun and dynamic work environment that celebrates wins with team lunches and incentives.
- Ongoing training and development opportunities to enhance your skills and career prospects.
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