Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly motivated and enthusiastic Undergraduate Customer Services Student to join our Mobility Aftermarket division on a Full-Time basis.
Key Responsibilities
- Assist in driving customer service excellence in AO through the implementation and refinement of regional standardised process for the MA AO business.
- Support and drive continuous improvement through data analytics, monitoring of KPI's, and development of effective measures to improve Customer Service Level.
- Build sufficient knowledge of Customer Service Order to Cash (O2C), Supply Chain and Procure To Pay (P2P) process to provide operational support to the MA-AO team.
- Provide support for the MA-AO team, resolving issues by closely working with central functions, Management and Shared Service colleagues.
- Conduct value stream workshops with indirect areas to identify areas for improvement and document target processes.
- Provide administrative support to the team.
Requirements
- Be currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail.
- Results-oriented approach and a drive to achieve outcomes.
- Time management and experience working in a team environment highly desirable.
- Ability to identify opportunities and articulate reasons for process improvement.
- Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
- Previous experience in customer service or process improvement roles is beneficial.
About Bosch
Bosch is a leading global supplier of technology and services, with a proud history over 136 years. We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value.
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