Customer Service Representative

4 weeks ago


Clayton South, Victoria, Australia Blackbook Recruitment Full time

Customer Service Specialist Opportunity

The Company

Our client, a leading FMCG company based in Melbourne, is seeking a Customer Service Specialist to support their Logistics and Operations team. This is a 12-month fixed-term contract opportunity.

The Role

  • Oversee incoming customer inquiries and order processing, liaising with 3PL partners as needed.
  • Coordinate orders and provide insight into pricing, schedules, and availability to meet expectations and targets.
  • Manage stock-outs across the portfolio, ensuring inventory accuracy and communicating low stock items.
  • Focus on Continuous Improvement and utilize Root Cause Analysis to identify and mitigate challenges.

Your Background

  • 1-2 years of experience in a similar role.
  • Excellent customer service skills, dealing with key stakeholders via phone.
  • Clear and open communication skills.
  • Microsoft Excel and SAP experience.
  • Ability to multi-task and great organizational skills.
  • Ability to work in a fast-paced environment and be adaptable.

What's on Offer

This is an opportunity to join a leader in their space, with an attractive salary available for the right candidate.



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