Customer Service Representative
6 days ago
Customer Service Specialist Opportunity
The Company
Our client, a leading FMCG company based in Melbourne, is seeking a Customer Service Specialist to support their Logistics and Operations team. This is a 12-month fixed-term contract opportunity.
The Role
- Oversee incoming customer inquiries and order processing, liaising with 3PL partners as needed.
- Coordinate orders and provide insight into pricing, schedules, and availability to meet expectations and targets.
- Manage stock-outs across the portfolio, ensuring inventory accuracy and communicating low stock items.
- Focus on Continuous Improvement and utilize Root Cause Analysis to identify and mitigate challenges.
Your Background
- 1-2 years of experience in a similar role.
- Excellent customer service skills, dealing with key stakeholders via phone.
- Clear and open communication skills.
- Microsoft Excel and SAP experience.
- Ability to multi-task and great organizational skills.
- Ability to work in a fast-paced environment and be adaptable.
What's on Offer
This is an opportunity to join a leader in their space, with an attractive salary available for the right candidate.
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