Customer Service Representative

4 days ago

Clayton South, Victoria, Australia WOW Recruitment Full time
Job Overview

WOW Recruitment is seeking a highly organised and proactive Sales Administrator to support our client's sales team and dealer network in a fully office-based role.

This is an ideal opportunity for an individual with strong communication skills and a keen eye for detail to thrive in a dynamic, fast-paced environment.

Key Responsibilities

  • Manage and respond to incoming sales and warranty calls, emails, and faxes in a courteous and efficient manner.
  • Manage customer orders using Oracle, raising and tracking credit requests as required.
  • Prepare and provide quotations for customers on request.
  • Assist with stock-level management in collaboration with sales managers.
  • Coordinate deliveries for dealers and other customers.
  • Maintain an up-to-date and accurate customer database and assist in updating product catalogues and promotional materials.
  • Provide backup support to sales and warranty administrators during peak periods or absences.
  • Assist with general office operations as needed.
Requirements

Must-Haves:

  • 2+ years in a similar phone-based customer service/sales administration role.
  • Strong administrative skills with excellent attention to detail.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Experience with Oracle software is an advantage.
  • Excellent written and verbal communication skills.
  • Ability to multitask and prioritise in a fast-paced environment.
  • Professional demeanor and a customer-focused approach.

Perks & Benefits:

  • Competitive salary.
  • Gain experience in a dynamic and fast-paced office environment.
  • Work closely with a supportive team in a customer-focused role.

Apply Now to Shona for more information.

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