Customer Service Representative
1 month ago
Robert Bosch (Australia) Pty Ltd is currently seeking a highly motivated and enthusiastic undergraduate student to join our Mobility Aftermarket division. The successful candidate will assist in driving customer service excellence in Australia and Oceania through the implementation and refinement of regional standardized processes.
Key responsibilities include:
- Assisting in the development and implementation of regional standardized processes for the Mobility Aftermarket business in Australia and Oceania.
- Supporting and driving continuous improvement through data analytics, monitoring of key performance indicators, and development of effective measures to improve customer service levels.
- Building knowledge of customer service order to cash, supply chain, and procure to pay processes to provide operational support to the Mobility Aftermarket team.
- Providing support for the Mobility Aftermarket team, resolving issues by closely working with central functions, management, and shared service colleagues.
- Conducting value stream workshops with indirect areas to identify areas for improvement and document target processes.
- Providing administrative support to the team.
The ideal candidate will have excellent attention to detail, be able to prioritize tasks to meet tight deadlines, work well with teams, and have excellent organizational, interpersonal, and communication skills. Proficiency in Microsoft Office (Excel, PowerPoint, and Word) is a must, with strong attention to detail. Results-oriented approach and a drive to achieve outcomes are essential. Time management and experience working in a team environment are highly desirable. Familiarity with SAP (SD module), Power BI, or similar tools is also desirable. Previous experience in customer service or process improvement roles is beneficial.
As a values-based organization, we foster and engage a high-performing culture, and value and promote a diverse workforce, supporting equal opportunities for all of our employees. Bosch provides students with an excellent opportunity to learn and develop skills while working in a professional environment of a large, progressive multinational organization, championing quality and innovation.
As an employer, we offer:
- A diverse and broad student placement.
- Excellent training and development opportunities to complement your tertiary studies.
- Attractive remuneration and conditions.
- A staff discount on company products.
- On-site car parking.
- An internal network of students, to support your placement and learning.
- Access to an Employee Volunteering Program.
We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organization and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.
If you are excited to work with Bosch, please send in your application, including your Cover Letter, Resume, and Academic Transcript in one single document (PDF or Word), outlining how you meet the requirements of the position.
Please note that you need to be an Australian citizen or hold appropriate Australian work rights to apply for this role.
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