Drive Customer Engagement
1 week ago
Customer Experience Manager
We're looking for a skilled Customer Experience Manager to join our team. This role is responsible for driving customer engagement and loyalty through effective campaign execution and data-driven insights.
About the Role- Develop and execute customer-centric campaigns that drive business results.
- Collaborate with cross-functional teams to identify opportunities and develop targeted solutions.
- Analyze data to inform campaign strategy and optimize performance.
- Leverage consumer insights to improve campaign effectiveness and increase customer loyalty.
- Work closely with stakeholders to ensure seamless campaign execution and timely delivery of results.
- Design and implement comprehensive customer experience strategies.
- Develop and manage complex campaign calendars, ensuring alignment with business objectives.
- Manage and analyze large datasets to identify trends and opportunities.
- Provide expert-level guidance on customer experience best practices and trends.
- Foster strong relationships with key stakeholders to ensure collaborative approach to campaign planning and execution.
To succeed in this role, you'll need exceptional communication skills, a customer-centric mindset, and a passion for data analysis. You should be able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
We offer a competitive salary package, impressive product discounts, additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities. Our vibrant and diverse culture is geared towards recognition and realising ambition.
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