Driving Strategic Outcomes: Customer Engagement Role

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $120,000 - $145,000

About our Customer Engagement Partner role:

We're looking for a motivated and skilled individual to join our team as a Customer Engagement Partner. In this role, you'll have the opportunity to drive strategic outcomes within your portfolio and work closely with external customers and stakeholders.

As a Customer Engagement Partner, you'll be empowered to proactively bring the outside in, working with healthcare professionals to contribute to national strategy development and uncovering all potential opportunities to transform outcomes for patients faster.

  • Plan and optimize field activities, leveraging 90-day planning to align with strategic objectives
  • Adhere to ethical standards, legal and regulatory guidelines, and ensure actions align with company values
  • Deep dive into uncovering, understanding and validating patient journeys, in conjunction with bringing Bayer expertise, science and knowledge of the therapeutic ecosystem
  • Build strong relationships with healthcare professionals
  • Adapt to changes in business needs, market dynamics, and customer feedback, and be ready to pivot quickly in response to emerging trends
  • Work effectively with cross-functional teams, fostering a collaborative culture that encourages knowledge sharing and problem-solving
  • Utilize digital tools and technologies to enhance productivity, streamline processes, and stay connected with teams and customers
  • Collect relevant data and feedback to inform and guide your squads, driving continuous improvement and customer-centricity
Requirements:
  • Previous pharmaceutical, OTC or healthcare sales experience
  • Knowledge of Oncology/Urology experience area highly desirable
  • Solid business acumen, with an expertise in customer experience excellence
  • Excellent stakeholder engagement skills
  • Deep understanding of patient journeys and related treatments
  • Previous experience working in agile organisations and/or in 90-day planning cycles (desirable)
  • Deep listening skills and strong influencing skills
  • Highly proactive and self-motivated
  • Comfortable with driving distances within your territory, interstate and regional travel may be required.
  • Knowledge of compliance with Medicines Australia code of conduct
  • Able to understand and leverage digital tools to make informed decisions
About Us:

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. We strongly encourage First Nations people to apply.

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