Client Service Officer

1 week ago

Hornsby Shire, Australia NSW Department of Communities and Justice Full time
About the Role

The NSW Department of Communities and Justice is seeking highly skilled and compassionate Client Service Officers to join our Estate Management team. As a Client Service Officer, you will play a critical role in supporting vulnerable individuals and families by providing exceptional customer service, managing complex financial situations, and making substitute decisions to ensure the best possible outcomes.

Key Responsibilities
  • Develop and implement strategies to manage customer finances, ensuring the best possible outcomes for our customers.
  • Build and maintain effective relationships with customers, their families, and support networks to understand their financial needs and aspirations.
  • Communicate and engage with customers to provide clear and concise information about their financial situation and options.
  • Work collaboratively with other teams and stakeholders to achieve quality outcomes for our customers.
  • Respond to electronic communication, phone enquiries, and initiate, coordinate, and prioritize actions in response to these requests.
Requirements
  • Understanding of the NSW Department of Communities and Justice's key services and customer base, including experience working with vulnerable or older people.
  • Tertiary qualifications and/or demonstrated equivalent industry or professional experience in a relevant area.
  • Excellent communication and collaboration skills, with the ability to work effectively with customers and stakeholders.
  • Flexibility and adaptability, with a willingness to rotate across teams within Estate Management to ensure optimum service delivery.
What We Offer
  • A dynamic and supportive work environment, with opportunities for career development and growth.
  • A competitive salary and benefits package, including flexible work options and leave entitlements.
  • Access to training and development opportunities, including study leave and acting opportunities.
  • A comprehensive employee assistance program and annual flu vaccinations.
About Us

The NSW Department of Communities and Justice is a leading provider of community services, working to protect, promote, and support the rights, dignity, choices, and wishes of our customers. We are committed to delivering high-quality services that make a positive difference in the lives of our customers and their families.

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