Customer Service Officer

4 months ago

Hornsby, Australia HCF Full time

**About the Role**

As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund Your personal touch will help guide our members in making informed healthcare choices.

This full-time position is based in our HCF Hornsby Branch. Hours will be spread Monday to Friday 8.45am - 5pm, working every second or third Saturday, 9am - 12pm.

**Responsibilities**
- Ensure resolutions to our members’ problems that go beyond expectations.
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

**About you**
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.

**Culture & Benefits**
- Purpose-Driven Passion_ - We are united by a common purpose - to make healthcare affordable, understandable, high quality and member-centric.
- Wellness and Work-Life Balance_ - We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

- **50% subsidy on HCF Hospital and/or Extras Cover**:

- **18 Weeks of Parental Leave** for all new parents
- **Mental Health & Wellbeing Programs**, including workshops, fitness classes, flu vaccinations, skin checks and more
- **Discounts on HCF’s entire suite of products**, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.
- Collaboration and Inclusivity_ - We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.
- Continuous Learning and Growth_ - We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

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