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Customer Service Representative

2 months ago

Hornsby Shire, Australia SILK Laser Clinics Full time

About Us

SILK Laser Clinics Australia is a leading provider of laser, skin, injectables, and body treatments. As a proud part of the Wesfarmers' Medi-Aesthetics Group, we operate across a network of over 140 clinics in Australia and New Zealand.

Our Mission

We are dedicated to delivering exceptional service and results, built on a foundation of cutting-edge technology, comprehensive education, and a commitment to excellence.

The Role

We are seeking a skilled and customer-focused Clinic Receptionist to join our dynamic team. As the welcoming face of our establishment, you will be responsible for ensuring a positive and professional experience for every client.

Key Responsibilities

  • Provide exceptional customer service and build strong relationships with clients
  • Process sales and re-bookings using Zenoti
  • Handle incoming calls with professional and friendly phone etiquette
  • Work flexible scheduling, including late nights and weekend shifts

Requirements

  • Passion for customer service and building relationships
  • Interest in Beauty Therapy or studying Beauty Therapy a bonus
  • Eye for identifying sales opportunities
  • Professional and friendly phone etiquette
  • Flexibility in scheduling

What We Offer

  • Competitive hourly rate and penalties
  • Lucrative commission, bonuses, and monthly incentives
  • Generous product and treatment incentives
  • Service Recognition Program
  • Access to exclusive Corporate Partnerships
  • Extensive training and career learning pathways

Join Our Team

We are committed to providing a supportive and rewarding work environment that enables our employees to achieve both personal and professional success.