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Client Service Representative

2 months ago

Banana Shire, Australia ACCA Careers Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our team at ACCA Careers. As a Client Service Representative, you will be the primary point of contact for clients and internal operational teams, providing timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met.

Main Responsibilities
  1. Client Communication: Proactively respond to client inquiries on a daily basis, ensuring prompt and accurate resolution of their needs.
  2. Internal Collaboration: Work effectively with internal departments or third-party providers to prioritize client requests, deliverables, and issue resolution.
  3. Team-Based Projects: Participate in team-based project work and audits, utilizing relevant internal technology solutions to effectively manage client inquiries.
  4. Client Education: Introduce and familiarize clients with new technology, automation tools, and products, ensuring seamless adoption and utilization.
Requirements
  1. Education: BS/BA degree preferably in a business, finance, or accounting-related concentration and/or equivalent work experience.
  2. Language Proficiency: English C1
  3. Communication Skills: Ability to communicate effectively both verbally and in writing.
  4. Problem-Solving: Ability to effectively prioritize and resolve client needs, applying analytical skills to data, workflows, numeric information, and problem-solving.
  5. Technology Proficiency: Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
  6. Time Management: Ability to work quickly and accurately in a deadline-oriented environment.
  7. Relationship Building: Ability to build and maintain internal and external client relationships.
  8. Technical Skills: Comprehensive working knowledge of Microsoft Office products.
What We Offer
  1. Culture Celebration: 2 additional days added to your holiday calendar for Culture Celebration and Community Service.
  2. Private Medical Care: Private medical care for you and your family.
  3. Life Insurance: Life Insurance.
  4. Hybrid Working Opportunities: Hybrid Working Opportunities.
  5. Professional Development: Professional trainings and qualification support.
  6. Wellbeing Program: Thrive Wellbeing Program.
  7. Online Benefits Platform: Online benefit platform.