Hotel Guest Experience Coordinator

6 days ago


Perth, Western Australia beBeeCustomerService Full time $55,000 - $75,000

About EVT

We are one of Australia and New Zealand's leading experience companies, encompassing Entertainment, Ventures, and Travel businesses.

Our goal is to make a positive impact on our people, communities, and environment every day.

Key Responsibilities:

  • Respond to all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate companies.
  • Process all reservations, cancellations, and amendments to bookings.
  • Communicate guest special requests to relevant teams throughout the hotel.
  • Assist in resolving guest complaints and investigate their causes.
  • Upsell hotel rooms, rates, and packages as an expert on the hotel's offerings.
  • Provide F&B service, including Breakfast and Room Service.

Benefits:

  • 50% off stays at EVT hotels.
  • $2 movie tickets and discounts at Moonlight, Gold Class, and Candy Bar.
  • Australia and NZ's largest and most diverse experiences company.


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