Hotel Guest Experience Specialist

1 week ago

Perth, Western Australia beBeeCustomer Full time $56,000 - $86,000
Job Title: Guest Service Agent

About Our Team:

We are a dynamic team of professionals dedicated to delivering exceptional guest experiences. We take pride in our ability to empower guests to maintain control and feel better than when they arrived.

Our Approach:

We strive to create a refreshing environment for all, through our supportive attitude, anticipatory service, and extensive knowledge. As a team member, you will be ready to jump into any situation to give a helping hand.

Your Role:

  • Check in and check out hotel guests with a warm welcome
  • Maintain accurate guest accounts with attention to detail
  • Take reservations as required, ensuring seamless guest experience
  • Assist with all guest enquiries and direct internal and external phone calls with professionalism
  • Create a welcoming impression as an ambassador for the hotel at all times

About You:

We are looking for positive, adaptable, and intuitive individuals who genuinely care about the well-being of others. If you have a passion for delivering energetic customer service, we want to hear from you

Required Skills:

  • Competent in Microsoft Office suite (Word, Excel, PowerPoint)
  • Knowledge of OPERA Software or similar highly regarded systems
  • Excellent communication and interpersonal skills
  • Positive attitude and electric personality
  • Articulate and confident

Career Opportunities:

This is an exciting opportunity for individuals passionate about a career in hospitality management. If you are looking for a challenging and rewarding role, join us today and take the first step towards a successful career

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