Effective Team Leaders Required

1 week ago

Perth, Western Australia beBeeLeadership Full time $100,000 - $125,000
Rebate Scheme Team Leader Job Description

At everi-pty, we are seeking a dynamic and experienced Team Leader to oversee the administration of our WA Rebate scheme. This role involves leading a team based in Western Australia and South Australia, ensuring compliance, accuracy, and efficiency in all operations.

Key Responsibilities
  • Quality Assurance & Compliance
    • Conduct detailed quality checks on processes to ensure adherence to company policies and regulatory requirements.
    • Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks.
    • Ensure all activities comply with industry standards and internal guidelines.
  • Team Leadership & Development
    • Lead, manage, and mentor a team of Rebate Specialists.
    • Provide coaching and support to team members to improve accuracy and efficiency in rebate processes.
  • Performance & Reporting
    • Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times.
    • Prepare and present reports on team performance and workflow management.
  • Process Improvement & Technical Support
    • Collaborate with leadership and key stakeholders to identify areas for improvement.
    • Assist in developing and implementing process enhancements to improve efficiency and reduce errors.
  • Escalations & Issue Resolution
    • Serve as the primary escalation point for rebate-related issues and high-priority applications.
    • Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications.
    • Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively.
  • Day-to-Day Operations Support
    • Manage queues, ensuring tasks are completed within the required timeframes.
    • Handle escalations, respond to queries via internal communication channels.
    • Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles.
Requirements
  • Proven experience as a Team Leader or similar role.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work accurately and efficiently under pressure.
  • Knowledge of industry regulations and company policies.
  • Highly organized and able to prioritize tasks effectively.
Benefits

This is an excellent opportunity to lead a team of talented professionals and make a real difference in the lives of customers. You will have the chance to develop your leadership skills, work collaboratively with colleagues, and contribute to the success of our organization.

Other Information

As a Team Leader, you will be responsible for managing a team of Rebate Specialists, providing guidance and support to help them achieve their goals. You will also be involved in identifying areas for improvement, developing and implementing process enhancements, and ensuring compliance with industry standards and internal guidelines.

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