Audit Typing Concierge Team Leader

4 weeks ago

Brisbane, Queensland, Australia Qscan Radiologic Clinics Full time
About the Opportunity

We are seeking a highly skilled and experienced individual to join our team as a Team Leader for our Audit Typing Concierge service. This is a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for leading a team of medical typists and auditors in ensuring the highest level of accuracy and quality in patient care and referrer outcomes.

Key Responsibilities
  • Lead a team of medical typists and auditors in ensuring the highest level of accuracy and quality in patient care and referrer outcomes.
  • Develop and implement processes and procedures to improve efficiency and productivity.
  • Collaborate with management, radiologists, and other team members to ensure seamless communication and workflow.
  • Provide training and coaching to new team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Build and maintain strong relationships with management, radiologists, onsite staff, and other team members to ensure a positive and productive work environment.
Requirements
  • High speed internet connection
  • Private, dedicated workspace/office to maintain patient privacy
  • A strong customer service focus and demonstrate compassionate care towards patients
  • Medical typist experience in a healthcare environment (preferably within diagnostic imaging) - bonus but not essential
  • Demonstrated experience in successfully managing patient and referrer queries, complaints, and grievances
  • Ability to manage time effectively and meet competing deadlines
  • Proven competence in managing the interactive relationship with patients, ensuring that privacy, dignity and confidentiality are always maintained
  • Sound computer literacy skills, including Microsoft Office, Word, and Excel skills.
  • Demonstrated ability to maintain a high level of attention to detail
  • Willingness to travel to other Qscan locations as required
  • Basic understanding of HIC legislation including the Medicare Benefits and Qscan Billing schedules
  • Experience in Karisma or an alternate Radiology Information System is highly desirable
  • Administrative and/or Medical Terminology qualifications - preferred but not essential

If you are a motivated and experienced individual who is passionate about delivering exceptional patient care and referrer outcomes, we encourage you to apply for this exciting opportunity.

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