Customer Service Agent

4 weeks ago

Brisbane, Australia NEXTDC Full time
Job Description

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Brisbane site. Work the hours that work for you 

  • Working location: Brisbane City, Fortitude Valley
  • Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

  • Greet all visitors to facility in a timely, courteous, and professional manner. 
  • Work with internal teams around the country to deliver a seamless customer experience. 
  • Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

  • Take telephone calls to facility from both internal and external customers. 
  • Assist with coordination of customer and company events and activities at facility. 
  • Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
  • Conduct audits of critical facility stock and replenish levels as required on: 

Support 

  • Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
  • Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
  • Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  

Qualifications

Your proven commercial experience will see you bringing: 

  • Excellent customer service skills, both over-the-phone and face-to-face 
  • Highly developed interpersonal skills and communication skills, both written and verbal 
  • Well presented with a professional and efficient manner 
  • Strong time management skills with the ability to multitask 
  • Ability to work independently; be proactive, organised, and diligent 
  • Well-developed computer skills including MS Office Suite skills 
  • High attention to detail and accuracy, methodical, and task oriented 
  • Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance 

What you bring: 

  • Minimum of two years customer service experience preferred 
  • Previous experience working within a service desk, call centre, or concierge environment (desirable) 
  • Previous experience using ticketing/service management systems (desirable) 

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success



Additional Information

  • Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
  • Inclusive, diverse and values-driven working culture  
  • Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)  
  • Great opportunities to progress within our company (grow as we grow)  

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

  • Customer Service Agent

    3 months ago

    Brisbane, Australia Boral Construction Materials Full time

    Customer Service Agent **Division**: Boral Constr Mat Limited **Department**: CONCRETE QLD **Work type**: Permanent - full time **Location**: Brisbane **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at Milton...

  • Customer Service Agent

    3 months ago

    Brisbane, Australia Boral Construction Materials Full time

    Customer Service Agent **Division**: Boral Constr Mat Limited **Department**: Overhead Qld NT **Work type**: Permanent - full time **Location**: Brisbane **Your next opportunity** If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Milton Office! We are seeking a...

  • Customer Services Agent

    2 months ago

    Brisbane, Australia Cushman & Wakefield Full time

    **Job Title** Customer Services Agent **Job Description Summary** **About the Opportunity** The role of the Guest service agent is to provide a customer-centric experience for the site occupants within their assigned portfolio. The GSA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the...

  • Customer Service Agent

    2 months ago

    Brisbane, Australia Qantas Full time

    **Company Description** Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary...

  • Customer Service Agent

    4 weeks ago

    Brisbane, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...

  • Customer Service Agent

    4 weeks ago

    Brisbane, Australia NEXTDC Ltd Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...

  • Customer Service Agent in Brisbane

    3 months ago

    Brisbane, Australia Boral Full time

    Your next opportunity If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Milton Office!  We are seeking a Customer Solution Agent to provide support for our customers in relation to quarry orders and general inquiries. In this opportunity, you will work off...

  • Airport Services Agent

    7 months ago

    Brisbane, Australia The Emirates Group Full time

    Job Purpose: - Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...

  • Guest Service Agent

    6 months ago

    Brisbane, Australia Grupo Mantra Full time

    Mantra Portsea is located in the heart of the tropical resort town of Port Douglas (1 hours north of Cairns). On your days off, explore Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest or the wonder of the Great Barrier Reef. Live and work surrounded by one of Australias last great unspoiled environments. Do you go the extra...

  • Guest Service Agent

    6 months ago

    Brisbane, Australia Mantra on Queen Full time

    **Mantra on Queen** is minutes from restaurants, shops, galleries, museums, parks and Brisbane’s main sporting stadiums. Offering fully equipped apartments with stunning views of the city and the Brisbane River, it’s big with family popping up for a weekend. Weekdays, the property’s corporate and social meeting facilities swing into action, while our...

  • Guest Service Agent

    6 months ago

    Brisbane, Australia FV by Peppers Full time

    **FV by Peppers **offers a exclusive collection of apartments for both short-term stays and longer-term residents who are attracted by the extra prestige and service promise that comes with the Peppers brand. The impressive architectural design built over multiple towers offers amenities such as rooftop infinity pools, VIP rooms, cinema, state of the art...

  • Service Desk Agent

    6 months ago

    Brisbane, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Your Future at Datacom Develop a meaningful career and thrive in technology! Your career at Datacom, just like technology, has endless possibilities. Looking to...

  • Guest Service Agent

    6 months ago

    Brisbane, Australia Mantra Terrace Hotel Full time

    Located on Astor Terrace in the heart of Brisbane, **Mantra Terrace Hotel **boasts stylish hotel rooms and suites, elegantly decorated guest areas and an atmospheric bar and restaurant serving seasonally inspired breakfasts, lunches and dinners Monday to Friday. With a full hotel renovation from rooms to restaurant happening in mid 2020, this hotel will be...

  • Guest Services Agent

    4 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191604 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Guest Service Agent

    4 months ago

    Brisbane, Australia Oaks Hotels Full time

    Job Description The Milton are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis.  The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from...

  • Guest Service Agent

    6 months ago

    Brisbane, Australia Hilton Full time

    **Why you'll love working with Hilton!** - ** Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. - **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. - **Comprehensive Training**: Receive extensive training...

  • Guest Service Agent

    2 months ago

    Brisbane, Australia Hilton Full time

    Guest Service Agent **Why you'll love working for Hilton!** **Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. **Comprehensive Training**: Receive...

  • Customer Support Agent

    6 months ago

    Brisbane, Australia TourRadar Full time

    **Make TourRadar your next adventure** TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries. We are...

  • Customer Service Representative

    1 month ago

    Brisbane, Queensland, Australia Oaks Hotels Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Oaks Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities:Deliver...

  • Hotel Guest Service Agent Consultant

    4 weeks ago

    Brisbane, Queensland, Australia The Star Brisbane Full time

    Guest Service Agent Role at The Star BrisbaneThe Guest Service Agent plays a pivotal role in shaping the success of our hotel team at The Star Brisbane, delivering outstanding service to guests during check-in, check-out, and throughout their stay. Key responsibilities include:Providing exceptional guest service to enhance the experienceManaging guest...